Description
Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows authenticated agents to read tickets in other departments via the getTooltip handler. Attackers can enumerate sequential ticketid values on GET /ticket/tooltip to read ticket conversations, including customer personal data and internal agent notes.
Published: 2026-10-16
Score: 5.3 Medium
EPSS: n/a
KEV: No
Impact: n/a
Action: n/a
AI Analysis

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Remediation

No vendor fix or workaround currently provided.

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Tracking

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Advisories

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History

Fri, 16 Oct 2026 17:45:00 +0000

Type Values Removed Values Added
Description Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows authenticated agents to read tickets in other departments via the getTooltip handler. Attackers can enumerate sequential ticketid values on GET /ticket/tooltip to read ticket conversations, including customer personal data and internal agent notes.
Title Faveo Helpdesk through 2.0.3 Broken Access Control via /ticket/tooltip Endpoint
First Time appeared Ladybirdweb
Ladybirdweb faveo Helpdesk
Weaknesses CWE-639
CPEs cpe:2.3:a:ladybirdweb:faveo_helpdesk:*:*:*:*:*:*:*:*
Vendors & Products Ladybirdweb
Ladybirdweb faveo Helpdesk
References
Metrics cvssV3_1

{'score': 4.3, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N'}

cvssV4_0

{'score': 5.3, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N'}

Subscriptions

Ladybirdweb Faveo Helpdesk
cve-icon MITRE

Status: PUBLISHED

Assigner: VulnCheck

Published:

Updated: 2026-10-16T17:39:35.960Z

Reserved: 2026-10-16T14:31:18.420Z

Link: CVE-2026-111676

cve-icon Vulnrichment

No data.

cve-icon NVD

No data.

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

No data.

Weaknesses
  • CWE-639

    Authorization Bypass Through User-Controlled Key